Technical Customer Support

Alphanumeric Systems Ver Empresa

Não especificado
12º Ano

Job Description

Are you tired of spend time taking the car, bus or train going to your work place? This is your chance! In Alphanumeric Systems we give the chance to work from home. We will provide you with all that is needed, so you don’t have to move to the office.

At Alphanumeric Systems, Inc., we measure our success by the success of our clients. From our origins in 1979, we have evolved to become an innovative provider of business productivity services, focusing on three major areas: Technology, Knowledge, and People. We provide key IT solutions to ensure maximum performance, and reduce the amount of time spent reacting to issues. Our effective and flexible learning tools enable customers to quickly train any workforce. And our strategic personnel sourcing and process streamlining solutions drive performance within the organization.

Currently, we are looking for multilingual agents (English is a must, plus Italian, French or German) Level 1 Service Desk to work from home in Portugal. Your main responsibilities as a Service Desk Support will be to provide IT Service Desk support to external customers and users, receive, document and track all incoming customer or user calls for immediate remedy and closure, utilize computer and database information to update status, and serve as the single point of contact for incidents, including owning the call through closure.

Required Skills

  • Must be fluent or bilingual in English and native or 100% fluency in Italian, French or German.
  • Exceptional problem solving and organizational skills
  • Excellent analytical and problem solving skills.
  • Customer Service orientation
  • Motivated self-started, proactive with initiative to work and learn
  • Education in computer science or related degree

What You Will Get

You will get the chance to work in an international company, getting between one and three weeks of training. You will get an attractive salary, social benefits as ticket restaurant and health insurance.If you are looking to a new challenge in your career, this is your chance!

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