Help Desk Technician (m/f) English Speaker

Sellbytel Ver Empresa

Não especificado
9º Ano

Horário

40 horas por semana

Língua(s)

ingles

In line with SELLBYTEL Group’s Technical Support and Service project, we are currently recruiting Customer Support Advisors to be part of an exciting new team, working for the leader in the technological sector (computers, telecommunication, entertainment). Our Service will be responsible for resolving Customer’s technical requests, when possible, in a single telephone call using customer’s troubleshooting protocols:

  • Customer Care Advisor – English (m/f)

Responsibilities:

  • Take incoming user requests (via telephone, email, voicemail, pager, or other automated alerts), log call details onto case management systems and provide response and resolution within SLA to customer;
  • Progress / close service requests to a satisfactory conclusion on call management system;
  • Proactively update customers with status and resolution progress;
  • Monitor / progress all open queries in queue;
  • Escalate potential service issues to appropriate level;
  • Achieve an excellent customer satisfaction level.

Profile:

  • Native or very high level of English;
  • Advanced user knowledge of IT environment;
  • Windows and Mac environment literate;
  • Experience in a customer service environment, preferably technical support;
  • Service passion;
  • Responsible and independent work habit;
  • Good communication and team skills, flexibility and stress resistance.

Offer:

  • Training paid;
  • Work place: Oeiras (Tagus Park);
  • Extensive training on market leading products, personal development programs and mentoring to fully develop skills;
  • Good career prospects in a reputable company which rewards serious and hard workers;
  • Full time positions.

If you are looking for a new challenge in an international environment, please send your updated CV in English.

 

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