IT Helpdesk Technician

Critical Software Ver Empresa

Não especificado
Licenciatura

CRITICAL Software, a highly-specialized Software Engineering company with a strong presence in the international markets and high growth profile, is looking for Helpdesk Technician to be integrated in a highly-qualified and motivated project team.

KEY RESPONSIBILITIES

  • Supporting the user in resolving and supporting technical problems in end-user equipment, telephone (VoIP), and networking systems
  • Maintenance of equipment and facilities within the company
  • Re-establish normal service operation of users, accomplishing our internal quality processes and respective
  • SLAs, minimizing the impact on the businesses caused by IT
  • Other tasks inherent of the role

QUALIFICATIONS, EXPERIENCE AND DESIRABLE SKILLS

  • 12th grade, technical IT course within the informatics area is desired
  • Experience in helpdesk technician area, at a level of troubleshooting, and incidents response
  • Knowledge in Hardware and Software, operating systems and productivity applications
  • Basic knowledge at a level of TCP/IP networking
  • Good capacity in communication and sense of responsibility
  • Team member and spirit as well as result-oriented
  • Good oral comprehension, reading and writing in English

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