Proactively plans and performs advanced technical activities requiring knowledge in multiple areas or on a system level to service the customer. Prioritizes work based on customer impact, and brings expertise to customer site on need basis.
Identifies and solves proactively demanding problems and communicates them to key stakeholders. Participates as an expert in own technology area in customer projects. May support areas by participating in emergency and 24/7 duty. Is active in networking and knowledge sharing. Develops processes, tools and working methods.
Main responsibility is case solving work and knowledge re-use management and working close with Care and BUTS organisations.
Scope of the work depends on role assigned to an engineer as below :
As Emergency Support Engineer (ESE):
Knowledge Developer role :
Carries out remote support activities:
On-line SW Change Service, RAS usage, Preventive Care, Health checks (RHC),Expert Support, security alert & update where appropriate, periodical security assessment.
Local customer support: field activities (on request):
Additional: Ready to travel worldwide, good English (in spoken and written), ready to support EMCY on a 24/7 basis. Intercultural experience. Good communication skills.
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