Customer Service and Support Representative

Varian Medical Systems Ver Empresa

Não especificado

Together we can make a life-long impact on our customers, each other, and millions of lives!

At Varian, you’ll find yourself surrounded by the world’s best and most innovative talent, working together with a singular focus – our mission to save lives. Our technology works to help cure cancer and protects the safety of nations, and you can impact all of it. Joining our Corporate Services team means you’ll help create an environment that encourages innovation and that what you do will mean something. Legal, Human Resources, Government Affairs, Finance and IT professionals work together to help innovate life-saving solutions relied on by millions of people across the globe.

Main responsabilities:

You will be responsible for the following functions within the Radiotherapy Delivery Systems sector:

  • Performs client-site servicing, repair and/or installation of company product(s).
  • This job may include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking.
  • Provides technical support to customers on operational or maintenance aspects of system equipment.
  • Serves as customer contact on technical and service related problems.
  • Diagnoses mechanical, hardware, software and systems failures using established procedures.
  • Determines most cost effective repair/resolution to minimize customer downtime.
  • Prepares reports for analysis of product failure trends and service ability issues.
  • Provides basic servicing, testing, and maintenance of Varian Medical Systems (VMS) equipment according to instructions and company guidelines.

For this challenging key position, the requirements are:

  • Knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment.
  • Knowledge of and professional technical experience with micro-computers/PC based systems
  • Customer focused attitude
  • Articulate and skilled in interpersonal communication
  • Fluency in English, both written and spoken

This is an excellent opportunity for a suitable person seeking a challenge in an international environment. In return for your efforts and commitment, you can look forward to an exciting opportunity to be part of a dynamic team of specialists within a leading organization.

The package will be competitive and comprehensive.

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