Front Office Manager


Não especificado

FRONT OFFICE MANAGER IN PORTUGAL / QUINTA DA LAGO of Monte da Quinta Resort is responsible for overseeing front office operations.

Portuguese and English language is a “MUST”.


Administers front office functions and supervises staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with the Management team and employees to carry out procedures ensuring an efficient check in and check out process.


  • Education and Experience Bachelor’s degree/higher education qualification/equivalent in Hotel Management/Business Administration.
  • Typically 3 years of Front Office/Guest Service experience including management experience.
  • Demonstrated understanding of hotel operations and demonstrated commitment to a compliance and quality function.


Supporting Management of Front Desk Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Supervises and manages employees.
  • Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees’ absence.
  • Ensures employee recognition is taking place on all shifts.
  • Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Strives to improve service performance.
  • Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
  • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Sets a positive example for guest relations.
  • Displays outstanding hospitality skills.
  • Empowers employees to provide excellent customer service.
  • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
  • Provides feedback to employees based on observation of service behaviors.
  • Handles guest problems and complaints effectively.
  • Interacts with guests to obtain feedback on product quality and service levels.

About our Resort

At Europe’s end, the Algarve lies a preserved secret that was fashioned for those that value the serenity of cultured natural surroundings. Amidst Quinta do Lago a piece of heaven with 3 of Europe’s best golf courses, a natural park, 3 km of beaches and 1594 acres of pine trees & lakes rests Monte da Quinta Resort with its manicured gardens and unique hospitality approach. We pride ourselves in creating an experience that is enticing for older & younger generations alike.

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