Quality Customer Relationship Engineer

Faurecia Ver Empresa

Não especificado

“Technical Perfection and automotive passion” is what defines Faurecia. We design, engineer and provide the best in technology, systems and services for automobile makers in every major market on all five continents. If you share our ambition for technical perfection and our passion for all things automotive, Faurecia has a career for you.

“Faurecia, a driving force…for your professional growth.”

Our Frames Division is looking for a Quality Customer Contact for its Metal site at São João da Madeira at Portugal.

The Customer Relationship Engineer is responsible for the interface between the customer and the plant for any quality matters. They represent the customer voice into the plant. Be in charge of getting customer’s approval for PPAP, deviation, transfer…

The main missions of the role are:

  • Be the main representative of the plant to the customer and represent the customer in the plant
  • Manage the residents or subcontractors (for delegated activities) at customer premises, if applicable
  • Organize and participate to all technical meetings with the customer (Solve technical problems, manage changes, progress path,…) and ensure all validations as required by customer are completed
  • Review and discuss customer quality results
  • Audit all related storage sites and the Customer assembly line in order to ensure the compliant use of our products, for external products, validate, with the SQA, the 8D from the supplier
  • Define and enforce the scale of customer voice within the plant (e.g. demerit products, PPM…) and implement / leads appropriate recovery plan with the plant
  • Drives customer compliant resolution process, ensuring robustness of problem solving (QRCI-8D…)
  • Ensure the correct escalation of the alert system in the Plant
  • Ensures appropriate feedback to the customer: timing and robustness of QRCI-8D, presentation of results and progress…
  • Check the control plan application in serial life production periodically.
  • Can represent plant quality during the launch of new programs
  • Track all warranty claims
  • Responsible for the approval of initial samples (change management) and boundary samples
  • Preserves physical initial and boundary samples if applicable of the product and archives the initial samples approval files
  • Manages derogations with the customer
  • Has the responsibility and authority to stop non conforming products, shipments and / or production
  • Perimeter: pre launch production to end of life


The ideal candidate will have/be:

  • Minimum Education Level: Technical Diploma or Bachelor in Quality Engineering


  • A minimum of 3 years professional quality experience
  • Fast moving manufacturing experience
  • Experience of leading problem solving initiatives
  • Automotive experience (nice to have)

Skills and competencies:

  • Good quality foundation (capability study, SPC, FMEA, problem solving methodology, Control Plan etc.)
  • Strong analytical and proven team problem solving skills
  • Continuous improvement attitude
  • English
  • Must be able to establish good customer intimacy
  • Ability to anticipate customer issues and provide solutions
  • Strong communication and interpersonal skills
  • Ability to provide advice to management team
  • Strong attention to detail
  • Strong team player
  • Remains calm under pressure

Nice to have: Automotive customer knowledge; process techniques (e.g. welding)

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