Senior Commercial / Sales Representative

Alere lda Ver Empresa

Não especificado

Alere Lda, is hiring a commercial representative based in our Lisbon territories

Reporting to the Country Manager Portugal, the Commercial Representative will be responsible for managing B2B sales accounts and will act as the primary point of contact for customer requests in a defined territory. In this role the successful candidate will work with a cross-functional team to plan and execute sales projects in ¨in vitro market¨.

Ideally based in or nearest Lisbon.

Mission and Key Responsibilities

  • Primary mission is to promote and deploy our solutions
  • Expanding our market share on a defined territory
  • Deploying our products’ ranges in compliance with commercial country strategy
  • Managing both private and publics accounts’ and maintaining customer satisfaction

Mission also includes

  • Achieving sales objectives and identifying new business opportunities to actively contribute to Alere revenue growth
  • Communicating any useful information in the customer’s competitive environment to internal stakeholders
  • Ensuring the timely resolution of customer requests in accordance with Alere Healthcare quality standards and regulations in highly regulated medical devices solutions

Key Responsibilities

  • Achieve business objectives on defined portfolio and territory with a final goal for maintaining and development revenue in his/her territory
  • Develop a strong and efficient customer relationships, with a wide range of customers (lab private and public) or medical environment (economic services, head of services, infectious disease, toxicology, cardio-metabolic disease, blood gas, and more widely point of care)
  • Build and introduce to his/her management a commercial action plan that support the Company goals achievement, and improve long term business planning
  • Identify new sales opportunities with existing accounts
  • Is primary point of contact for B2B Key customers/accounts in the defined territory
  • Build up key account management for future B2B private accounts/public tenders, and to maintain the existing customer base
  • Plan and execute projects for resolution of customer requests and complaints with cross-functional teams (
  • Identify and effectively communicate to resolve project issues and assess risks appropriately
  • Follow up all steps in a sales process, including any action around instruments installation
  • Effectively communicate project status to main internal or external stakeholders
  • Provide regular reporting to his/her sales management and participate in the sales forecast for the territory
  • Promote Alere’s image and reputation in the market
  • Working in compliance with ISO procedures, professional and commercial ethical guidelines, other local legal compliance rules

Main focus

  • Customer Satisfaction: Answering questions and resolving issues
  • Reinforce our customer’s trust towards our products and solutions
  • Strategic planning: Think and behave as a global solution providers, promoting new products to existing customers and development new segments of business
  • Commercial excellence: Capabilities to adapt to a new culture, to learn and use Alere selling methodology and tools

Required experience

  • Equivalent US levels “BS/BA” background preferably in a highly regulated medical solutions industry (in vitro diagnostic), or equivalent combination of education and experience
  • Robust sales ‘know how’ in the assigned territory
  • Proven experience in B2B sales process and in the management of B2B Key accounts, use to managing complex selling projects and negotiating within a highly competitive environment
  • Proven project management experience and customer focus, getting customers’ requests completed and problems solved

Required skills

  • Teamwork capabilities, working closely with cross-functional teams (marketing, products and/or scientific specialists)
  • Excellent organizational and analytical skills
  • Entrepreneurial, eager to learn, open to new ideas, enjoys takig the initiative in a pragmatic and operation manne
  • Proven ability to juggle multiple tasks and to manage multiple requests in a fast paced environment with multiple internal and external teams,
  • Excellent communication capabilities both internal and external
  • English level (CEFB1) to be able to understand conference call or webinars
  • IT/office Tools (CRM, Package , Microsoft Office Suite)

Environment & Culture

  • Quality First: Focus on providing exceptional service and quality to customers,
  • Patient First Mentality: Customers come first
  • Communication: Have and share the right information at the right time to make decisions,
  • Teamwork: Share ideas and collaborate respectfully and openly
  • Accountability: Take ownership of actions, situations and results
  • Innovation: Apply creativity to ease goals achievements (in planning and executing).

Leadership Attributes

  • Develops Talent
  • Drives for Results
  • Fosters Collaboration
  • Focuses on Customers

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