Technical Account Specialist

Espial Group Ver Empresa

Não especificado

Activities include:

  • Respond to Level 2 and 3 customer issues via email and over the telephone
  • Diagnose, troubleshoot and retest technical issues, once fixed by Espial
  • Define and prioritize customer feedback and ideas for consideration as enhancements for product management and engineering
  • Manage and report on technical support tickets
  • Participate in project meetings and bug triages as appropriate
  • Possibly some travel within Europe

Skills include:

  • Strong customer-oriented communication skills
  • Working knowledge of Linux (From Admin perspective)
  • Comfortable with Databases – Oracle preferred
  • Proficiency reading and understanding JavaScript, HTML5, CSS
  • Proven troubleshooting skills
  • Leadership and ability to work independently to resolve technical problems, including escalation to the development team
  • Problem solving ability, creativity to think outside the box
  • Ability to manage multiple priorities, commitments and projects
  • Self motivated, directed and passionate about what you do
  • Strives for results
  • Knowledge of TCP / IP Networking would be an asset
  • Set Top Box debugging and general domain knowledge would be an asset
  • IP / Cable Domain knowledge would be an asset


  • +5 years of experience working with customers in a technical role
  • Familiarity with Salesforce or other CRM
  • B.Sc in a technical discipline or equivalent experience
  • High attention to detail and ability to troubleshoot with limited information and a clear plan of action
  • Excellent written and verbal communication skills (English)
  • Demonstrated passion for solving customer issues
  • FT or co-op/intern experience in development or quality assurance environment would be an asset

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