IT Support Expert Level 3 (Hybrid)

Randstad is recruiting a IT Support Expert Level 3, for direct integration, in a company with office in Porto (Matosinhos).

Hybrid work model (3-4 days remote, 1-2 days on-site / week).

International company. IT-as-a-Service business. They have a Cloud Marketplace B2B platform. The marketplace is used in many European countries. They work according to agile methodologies.

Requirements:

More than 5 years of professional experience supporting SaaS solutions (mandatory requirement).
Good english communication skills (intermediate level B2 is mandatory requirement).
Experience in supporting SaaS Applications (Azure or other). Being able to troubleshoot systems that are built and deployed in Azure and integrated with API’s (important).
Experience in testing Soap and REST APIs (important).
Experience in testing environment management and testing
Experience and understanding Database structures, SQL queries
Troubleshooting application from both Frontend and Backend side
Previous experience with 3rd level support
Can read and understand code

Other valued skills:

Experience in scripting JavaScript, Python, or others
Knowledge of databases and Linux.
Troubleshooting master.
Communicator that will be able to analyse, summarise and put the question to troubleshoot it.
Ownership for the ticket queue (can sort, prioritize, summarize, find the common root-cause and argument the criticality).
Be able to hold workshops with developers to find the workaround for the fix.
Knowing the Development and Deployment Lifecycle

Responsibilities:

Provide Level 3 support to the requestors (report exports, account moves, issue troubleshooting)
Apply in-depth troubleshooting and debugging along with deep knowledge of systems, databases, and applications to get to the root cause of the customers issue.
Analyze recurring issues and suggest new solutions (feature, process, etc) with the goal of decreasing escalations to 3rd level.
Close collaboration with development team members to address the long-term fixes.
Customer consultations on API integrations.
Execute API calls and when needed for troubleshooting the apps.
Maintain existing code base by fixing bugs and make refactoring.
Participation in IT audits.
Participation in workshops and demos.

Salary above job market, food allowance, health insurance, international projects, hybrid work, flexibility.

This candidate needs to already live in Portugal.