French Tier 1 IT Service Desk Analyst

Alphanumeric Systems Ver Empresa

Não especificado

We are looking for a Customer Care (Helpdesk Analyst) who can provide Service Desk support to our external customers.


  • Provide Service Desk support to external customers and users
  • Receive, document and track all incoming customer/user calls for immediate remedy and closure
  • Utilize computer and database information to update incident status
  • Serve as the single point of contact (SPOC) for incidents, including owning the call through closure
  • Provide timely customer service support to contracted clients
  • Other duties as assigned


  • Arrive in time to be ready to begin work at start of scheduled shift
  • Maintain clear and concise communication with both the client and supervisor
  • Report any issues to immediate supervisor in a timely manner
  • Keep calls to a minimum (if possible) to allow for timely closure and avoid delays
  • Work entire shift without any unjustified interruptions
  • Perform any extra duties that may arise requiring attention
  • Must be flexible with schedule to work rotating shifts between 6am-10pm


  • Excellent written and oral French, English and Spanish communication skills
  • Exceptional problem solving and organizational skills
  • Excellent analytical and problem solving skills
  • Excellent customer service orientation
  • Ability to adjust and adapt to situations in a timely manner
  • Motivated self-starter, proactive with initiative to work and learn
  • IT knowledge

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