As one of the largest service and support networks in the industry, Microsoft Customer Service and Support (CSS) helps nearly 1 billion customers around the world each year. The organization is responsible for partnering with and providing Microsoft product groups with customer feedback and ensuring customers are receiving world-class support in over 35 languages.
Partner Technical Service organization is responsible for the delivery of service offerings through the Microsoft Partner Network (MPN). Eligible partners are entitled to leverage offerings to expand their skill set to compete with confidence, and execute reliable deployments using their partner advisory hours.
The Partner Solution Consultant in Partner Technical Service supports Microsoft Partners to accelerate their sales cycle by helping them design, develop and deploy customer solutions based on Microsoft Technologies and Methodologies. The role of Partner Solution Consultant is primarily technical with a strong Solution focus.
The requested help is being made on a remote basis using the phone, hence super active listening, good making questions and understanding from the abstract to the concrete skills are a must.
Apart from the phone, the candidates should have excellent 1:n communication skills, since they will be eventually be leading formal Technical presentation for big Partner audience.
The potential candidate should have a good technical understanding of all of the Microsoft Solution portfolio, as well as a deeper technical expertise in Azure and or O365 Solutions. Must have a degree in Computer Science or Engineering, or equivalent work experience, with a minimum of 5 years of IT experience, involving consulting and/or development for IT scenarios.
The scope of the audience will go beyond the Portuguese market, so excellent English language skills are required, hence the candidates will be able to delivery best in class level of Support for Presales questions.
Microsoft is an equal opportunity employer and supports workforce diversity. All applications for vacant positions will be welcomed and will be considered on the relative merits of the applicant against the role profile for the position regardless of colour, race, nationality, ethnic origin, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief.
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