Support Software Engineer

OutSystems Ver Empresa

Não especificado

Why work for Technical Support at OutSystems?

Don’t be mistaken by the name. Technical Support at OutSystems is nothing like the repetitive work people do at call centers while trying to get a better job. And no, you don’t spend your day reading questions from a checklist and instructing people to reboot stuff!

At OutSystems, Support Engineers make a difference!

It’s a technical, problem-solving job!

Support Engineers at OutSystems are software engineers from the best universities. We are technical experts at using, deploying and operating the OutSystems Platform in any type of complex environments. Our goal is to deliver a flawless experience with the OutSystems Platform to our customers, both onsite and on the Cloud with our Platform as a Service offer.

At OutSystems, Support is a part of Engineering. Support engineers are part of the technical staff, working side-by-side with R&D teams towards improving the product. As part of the team, you will be working on problem-solving with the OutSystems Platform and related technologies, work with customers to help them become autonomous, contributing with R&D to the evolution of the product and leveraging your knowledge to help customers, colleagues and the company grow.

Don’t know OutSystems? Don’t worry, we will train you!

We don’t expect our applicants to be experts in our technology – though if you are, we’ll value it. We have a structured (minimum of 12-weeks) ramp-up plan in which we give you all the technical training and context you’ll need to become and expert and help grow your problem-solving skills. Besides that, you’ll always have skilled fellow Support Engineers at arms’s reach to help you!

You are an engineer, so come prepared to contribute elsewhere

We believe in growing our people, so we are preparing you to grow and maximizing your potential – in this or in other parts of our organization. You can’t grow if you are stuck doing the same type of work over and over again – no matter how challenging it is.

As part of Technical Support, you will participate in initiatives to grow your skills and help you find your growth path at OutSystems – which means working at other areas of the company, and doing things differently.

You don’t spend your day on the phone listening to customers complain

That’s not how we see technical support! Our team is responsible for addressing the technical part of the problem, and most communication is written – which means you work offline, and the pressure comes from the complexity of the topic only. You are not working in a call center!

What type of work do we do?

  • Problem solving: technical challenges and business issues related to the OutSystems Platform;
  • Share best practices to make technical support better and more efficient, and prepare them for scale;
  • Share the knowledge: best practices to make our work better, more efficient and prepared for scale;
  • Serve as an evangelist, mentor, knowledge resource, and trainer for Customers, Partners and OutSystems’ Employees;
  • Be part of the change: routing feedback, getting involved in the design and specification of new product features and influencing Product Management contributing to product quality and roadmap;
  • Advocate for customers and define ways to continually add value to the customer experience.

What we are looking for?

  • Fluent English verbal and written skills;
  • Great interest in problem-solving and troubleshooting in general;
  • Able to work in a creative (and fun) environment under minimal supervision;
  • Proactive attitude, suggesting new ways to do things better. Lead the change;
  • Team player with great work ethics and accountability;
  • Loves technology and the cloud;
  • Bachelors or Masters Degree in Computer Science, Software Engineering or Telecommunications and Informatics Engineering.

Technical skills we value

  • Solid foundations in Windows and/or Linux systems, including
  • Operating Systems (Windows or Linux)
  • Application Servers (IIS or JBoss)
  • Databases (SQL Server, Oracle, or MySQL)
  • Web application development: JavaScript, CSS, and HTML;
  • SOA architectures, Web Services, XML and object-oriented programming languages (C#, Java preferred);
  • Experience with is a plus:
    • Public cloud providers (Amazon AWS, Microsoft Azure or Google Cloud)
    • Virtualization technologies (VMware, Hyper-V, VirtualBox)
    • Communications Protocols (TCP, HTTP/S, FTP, DNS, SSH)
  • Knowledge of:
    • Windows or Linux scripting languages (e.g. bash, vbscript)
    • Network: LANs, WANs, network segments, Internet, and intranet systems
    • Security management: Firewalls and Intrusion Detection Systems, Large Scale Antivirus Solutions.

Você tem que entrar na sua conta para poder candidatar-se a este anúncio.

Nós ajudamos a encontrar
o emprego certo para si.

Nós ajudamos a encontrar os
candidatos certos para a sua empresa.