Don’t be mistaken by the name. Technical Support at OutSystems is nothing like the repetitive work people do at call centers while trying to get a better job. And no, you don’t spend your day reading questions from a checklist and instructing people to reboot stuff!
At OutSystems, Support Engineers make a difference!
Support Engineers at OutSystems are software engineers from the best universities. We are technical experts at using, deploying and operating the OutSystems Platform in any type of complex environments. Our goal is to deliver a flawless experience with the OutSystems Platform to our customers, both onsite and on the Cloud with our Platform as a Service offer.
At OutSystems, Support is a part of Engineering. Support engineers are part of the technical staff, working side-by-side with R&D teams towards improving the product. As part of the team, you will be working on problem-solving with the OutSystems Platform and related technologies, work with customers to help them become autonomous, contributing with R&D to the evolution of the product and leveraging your knowledge to help customers, colleagues and the company grow.
We don’t expect our applicants to be experts in our technology – though if you are, we’ll value it. We have a structured (minimum of 12-weeks) ramp-up plan in which we give you all the technical training and context you’ll need to become and expert and help grow your problem-solving skills. Besides that, you’ll always have skilled fellow Support Engineers at arms’s reach to help you!
We believe in growing our people, so we are preparing you to grow and maximizing your potential – in this or in other parts of our organization. You can’t grow if you are stuck doing the same type of work over and over again – no matter how challenging it is.
As part of Technical Support, you will participate in initiatives to grow your skills and help you find your growth path at OutSystems – which means working at other areas of the company, and doing things differently.
That’s not how we see technical support! Our team is responsible for addressing the technical part of the problem, and most communication is written – which means you work offline, and the pressure comes from the complexity of the topic only. You are not working in a call center!
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