Datacenter Operations Team Leader

OutSystems Ver Empresa

Não especificado

Unique career opportunity

OutSystems is a Great Place to Work and its business outlook outpaces almost all competitors, having grown at 50% in 2015. With a unique culture based on 7 simple principles, OutSystems is a recognized industry leader with an enviable portfolio of happy customers, a healthy business model, strong financial position, fantastic culture, and amazing team.

About you as Datacenter Operations Engineer Team Leader

  • You will be responsible for the operation and evolution of the OutSystems Datacenter operations and services.
  • Your goal is to provide scalable operations that are secure, manageable, cost-effective and the foundation to monitor and provide analytics for an agile operation.
  • We’ll ask you to take high-level objectives and deliver results – navigating the challenges and prevailing over the setbacks to deliver solid results on time.
  • You should have a high level of energy, enthusiasm, intelligence, creativity, and adaptability.
  • You understand what “good communication” means and thrive in a high performance team.

Key Challenges and Responsibilities:

  • Take overall responsibility for incident management and request fulfillment of Datacenter Services.
  • Continuous enhancement of the support knowledge base for self-service portal.
  • Team management and development, ensuring that staffing and skill levels are adequate.
  • Maintain excellent customer and management communication regarding issues, project status, and effectively handling escalations as they arise
  • Enforce Data Center Service Level Agreements (SLAs) and recommend/implement solutions to ensure optimal service performance and reliability.
  • Share best practices with the team and other areas of the company.

We need this from you:

  • 10+ years experience with 2+ years experience managing IT operations.
  • Fluent English verbal and written skills;
  • Able to work in a creative (and fun) environment;
  • Loves technology and the cloud;
  • Demonstrated ability to deliver results under pressure with limited resources, to adapt to changing requirements; to plan, organize and manage multiple priorities.
  • Understanding of key roles and decision making process inside IT organizations.
  • Outstanding communicator oriented to the audience at hand;
  • Bachelor’s degree or equivalent in Computer Science fields.

We value this:

  • Exposure to Agile and ITIL methodologies and the ability to apply theory into practice on a large scale.
  • Functional knowledge of large scale client server technology patterns such as compute, data storage, and networking as service.
  • Cloud IaaS provider experience (Amazon AWS, Azure, etc.) is a plus
  • Scrum Certification

What We Have to Offer:

  • Young, talented, and motivated people all over the place.
  • Relaxed and diverse workplace with fun areas and cool office perks.
  • Competitive compensation package.

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