Product Support Specialist

Fujitsu Ver Empresa

Não especificado
12º Ano

Fujitsu is a world IT leader leading authority in hardware and IT services business. Fujitsu Global Delivery Center in Braga is a multilingual Service Desk with over 800 employees providing 24/7 IT services, in 23 different languages to multiple companies from different sectors, on a very rewarding and vibrant multicultural environment.

We now offer you the opportunity to be part of our new center in Braga!

Role Description:

  • Influence and improve the quality of knowledge articles
  • Support training activities within the desk environment
  • To ensure the Incident Management process, procedures and work instructions are adhered to by all relevant parties
  • Deals with escalations from Service Desk Agents and takes ownership of more difficult problems
  • Typically supports 1 customer/desk – could be internal and/or external customer
  • To act as point of support in dispute or uncertainty over appropriate resolver group for an incident

We are looking for:

  • Knowledge and experience in Active Directory (desirable)
  • Knowledge and experience in Microsoft Office
  • Knowledge and experience in Windows
  • Fluency in English and French

We offer:

  • The chance to work on rewarding, dynamic and multicultural environment
  • Very competitive salary, bonuses and benefits package
  • Employment contract directly with Fujitsu
  • Training and internal career progression plan upon hiring
  • Excellent facilities centrally located near a wide range of public transports

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