Black&White Partner Services

Farfetch Ver Empresa

Não especificado

The Role

This role is responsible for ensuring the operational success for our Black&White clients. You will manage the core daily communication with our clients (brands) across commercial, operational and service requirements, ensuring excellent performance from brand boutiques even through peak times. There will be significant contact with other teams such as Customer Service, Commercial, Tech, Finance, Production and Styling.


  • Drive KPIs daily, and effectively follow up with brand boutiques – eg: inventory accuracy, stock upload speed, speed of order sending, price inputting by boutiques, and others
  • Coordinate online setup and training for new brands
  • Understand the order fulfilment processes from each brand and help them find solutions to optimize their activities
  • Manage product photography schedule for in-house styling and production
  • Order management working with Customer Service, Courier or Operations teams
  • Liaison with Customer Service team in order to optimize customer satisfaction
  • Seasonal activities such as markdown implementation and site stock clean ups
  • Manage and follow through on all needs (to and from boutiques) with speed and effective result
  • Ranging from Production/Logistics/Photography (administrative and courier)
  • Answer queries from brands liaising with relevant teams for resolutions

Key skills and experience

  • Fluent English, both written and oral
  • Minimum of one year of experience in retail operations roles, preferably for a fashion brand
  • Capacity to multi-task and shift focus as required, with an excellent sense of prioritization and timing
  • Must be organized, detail-oriented and proactive, with an aptitude for process optimization
  • Strong inter-personal skills and articulate both in verbal and written communication
  • Proficient user of IT systems, both customer service specific and MS Office
  • Ability to work under pressure in a fast-paced environment
  • Confidence to work across all levels of the organization and with multiple departments and cultures

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