Finnish Speaker for Customer Service

Cross Border Talents Ver Empresa

Não especificado
12º Ano

At the moment we are looking for Finnish speakers, who also speak English, to fill several vacancies in a multinational Contact Center Company in Lisbon.

You will be working for one of the best known, largest and most well respected multilingual Contact Centers worldwide; employing several thousand people around the globe, with offices in over 47 countries. The Contact Center handles more than 20,000 telephone based customer service projects every year on a global basis.


  • To handle questions and problems via email that focus on all aspects of the customer experience in their program.
  • To maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
  • To perform data entry and uses software programs.
  • To have research skills in order to analyze problems and then drive email to resolution.

The Job:

  • Receiving inquiries through mostly emails and chatting applications (occasionally inbound calls as well) within a busy customer service team.
  • Acting as the first point of contact for all Finnish speaking clients.
  • Pro-actively responding to customer queries in Finnish and English via emails and chat.
  • Data inputting and information management.
  • Liaising with the team leader to resolve any customer complaints/issues.

This is a project based environment and there are real opportunities to develop within the role and also within the company itself.

The Company Offers:

  • International Working environment
  • Accommodation
  • have a Company looking for accommodation according to your expectations.
  • Excellent relocation package (including flight ticket, taxi from the airport to the hotel, up to two weeks hotel accommodation)
  • Production Bonus
  • Career Development Opportunities
  • Extra overtime pay
  • In-House doctor and examination center
  • Welcome event
  • Employee Discount book with special employee offers and discounts
  • Monthly performance bonus 0-100€

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