Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Plans and performs technical activities to service the customer and brings expertise to customer site on need basis.
Plans and executes technical tasks requiring specialist skills in own professional area. Works independently with the responsibility for solving customer request cases and reporting according to processes. Identifies and solves technical problems. Shares knowledge in own professional area. May support areas by participating in emergency and 24/7 duty.
Main responsibility is software upgrade/update, including planning and coordination of upgrade/update activities, knowledge re-use management and working close with Care, CO and MBB organizations.
Scope of the work to be performed is mainly:
Knowledge Developer role:
Local customer support:
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