Client Account Manager & Onboarding Senior (M/F)

Experis Ver Empresa

Não especificado


  • Manage the client relationship on a daily basis
  • Manage recurrent service reviews monitoring open action logs
  • Follow up with the team on queries raised by brokers
  • First level of control and 4 eye checks on BAU production
  • Contribute to client and internal audits and to ISAE certification preparation
  • Review the reconciliation performed by the team: cash and securities balances, movement;
  • Contribute to the definition and customisation of clients’ SLAs, if/when necessary train team members to specific processes implemented as a result of new clients on-boarded
  • Contribute to review and update of client procedure
  • Review client reporting
  • Produce monthly client KPI and activity report

Assist Analysts in the following tasks:

  • Checking integrity of data feed from providers (PV, prices, ratings, static data…) and liaising with application support teams if required
  • Investigate settlement fails with back-offices and escalate to supervisor / manager
  • Reconcile portfolios with counterparty on a regular basis and when appropriate (ie when disagreement with the counterparty), using Tri-Optima
  • Investigate differences (query the relevant middle or back offices for confirmations, confirm PVs with the marketer, the counterparties, etc)
  • Reconcile movements and balances versus Custodians Onboarding
  • Contribute to on boarding of new business together with the on boarding team
  • Read and analyse legal documentation (CSA,GRMA, Clearing Agreement) received from clients
  • Contribute to the process of input and validation of new agreements and static data into the collateral platform
  • Contribute to sign-off static data set up in the collateral platform with the client


  • Degree in Economy/Finance/Management or experience in the banking industry
  • Mores than 5 years’ experience within Investment Bank Operations / Capital Markets
  • Previous experience in Middle-Office and reconciliation are a plus
  • Fluency in English is mandatory
  • Risk awareness and attention to detail
  • Time management and ability to prioritise effectively based on the risk / time criticality of the tasks required
  • Innovative mindset and able to improve processes to minimise risk and increase efficiency

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