The Digital Platform Product Owner (PO) is responsible for driving the evolution of a set digital platforms. Some of the platforms are public (e.g. website, community, stores, support center, etc) while others are internal (e.g. ticketing, CRM, quote-to-cash, etc).
Digital platforms are a key piece of acquiring, growing, and supporting customers and partners at scale, and are at the heart of efficient operation here at OutSystems.
This is a high visibility and impact role, responsible for driving the worldwide OutSystems digital experience in great collaboration with other teams around OutSystems.
As a PO, you play a critical role understanding the OutSystems’ customer journey and driving the creation of the online platform that supports that journey in an elegant, consistent, and engaging way. You know that a B2B customer journey is complex, and you strive to always make sure your online platforms achieve your customer’s goals. At the same time, you understand that the customer experience mimics the employee experience, making it imperative that internal systems are also streamlined for a very efficient operation.
Every day you wake up with an extreme desire to improve your understanding of the customer, the marketplace, and the company’s strategy. You use this understanding to elaborate and communicate a well crafted roadmap that carefully balances all of these forces. You take this roadmap and make it actionable and clear to the delivery team, to bring your vision to fruition.
Your team looks at you as the driving force, a leader of a world class digital delivery machine that is capable of enormous engineering and design feats. The digital delivery team expects you to challenge and lead the way everyday, by making yourself completely available to meet their needs, but more importantly to represent the end customer in all decisions made.
You have enough technical skills to be able to “walk the walk”, but you know you bring more value when you are not knee deep in code. Your team respects you for that decision, but they know they can get to a deep level of detail with you when needed.
You never, ever, confuse “this is what the change request says” with “understanding and solving real customer problems.” You are hands on and you welcome input from everywhere, because you are genuinely curious about the world, but you have a healthy disrespect for the status quo and you challenge it to understand the root cause of problems.
You are a master at balancing the long term strategic vision with the quick decision making needed by a team working at a world changing speed. You balance “just enough” documentation for learning purposes with great face to face collaboration with your team.
Although you value quantitative information and data driven decisions, you know nothing substitutes talking to actual customers and prospects to get great insights about where you need to take your product in the future.
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