IS Application Contact Center Support

Solvay Ver Empresa

Não especificado

Business Services (SBS) is the Solvay Group’s global service provider in Finance and Human resources End-to-End processes – alongside a highly qualified Information Services (IS) team of professionals.

SBS currently employs a team of about 1900 professionals worldwide, distributed in 90 sites and 30 countries. We are organized in a number of local-office satellites, coordinated by 4 regional offices of expertise (in Lyon, Cranbury, São Paulo, Singapore) providing global services from 3 integrated Service Centers in Lisbon, Curitiba and Bangkok. The SBS Lisbon Service Center currently employs about 340 employees, working in an international environment where the official language is English and providing services in several other languages through a fully-integrated SAP-based system.

This position is for the IS Application Contact Center support and the main tasks are:

  • To integrate a multicultural team providing support to all IS requests in several languages.
  • To provide support to all employees in all IS Application related questions providing the 1st level of support and work in partnership with the IS service provider teams.
  • Catch, categorize, prioritize, translate and monitor all requests from creation to closure.
  • Produce and deliver periodical key indicators.
  • The contract includes initial training.


  • Native or fluent in one or more languages as French, German, Italian and Spanish
  • Fluent in English
  • College Degree level
  • Customer service oriented
  • Basic analytical skills
  • Good communication and writing skills
  • Team player, open minded for a multicultural environment
  • Ability to meet deadlines and tight delivery timings
  • SAP and IT knowledge is a plus

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