Product Prototyping and Customer Support Manager

Job Description

With a Product Design and/or Product Development background, you will be responsible for planning and coordinating all activities involving the Design team, from designing product concepts for customer proposals, to designing and delivering functional prototypes for customer evaluation, to all design-related product development and manufacturing activities. As the responsible person for front-end / customer support activities, you will also serve as a central point in receiving requests from the Sales & Marketing team and delivering information and materials to answer those requests. You will be a Working Manager, working hands-on in Product Design, Prototyping and Product Development, while also managing a team and all front-end / customer support activities, to solve unmet customer needs.

You will be leading tasks and activities that will include:

Supporting the Sales and Business Development team in understanding customer needs and answering customer requests, including aspects on product design/layout, integration, pricing, and timelines.
Managing and coordinating activities to design, develop and assemble new concepts, prototypes and products, to solve unmet customer needs.
Defining and coordinating the effort to execute projects and develop product prototypes. Working on project execution and assisting the back-end activities to deliver projects/prototypes.
Planning and contributing to marketing and business development activities, such as tradeshows, webinars, social media content and other marketing materials.
Understanding Ynvisible’s technology and product functions, and using this knowledge to better integrate Ynvisible’s displays into final prototypes and products.

Skills and Experience Relevant to the Role

Education: Master’s degree in Product Design, Industrial Design or a related Engineering subject
Strong hands-on experience in taking a product from idea to prototyping, including designing and manually assembling multi-part proof of concepts and prototypes
Strong aptitude for product and technology, including understanding multi-part products and using different machines to produce parts and casings
Deep knowledge of the Adobe Design package, especially Illustrator
Deep knowledge of CAD, prototyping, and product development, from concept to market.
Relevant work experience in a management and customer support setting, with strong customer facing skills (customer 1st mentality)
Strong organization and problem-solving skills, with excellent use of logic
Good and effective communication, interpersonal and leadership skills, with the ability to manage and connect with people cross-functionally
Ability to build relationships across many fronts
Ability to focus and pay attention to details at all times
Ability to work in a team, as well as autonomously
Fluent in English – able to communicate effectively in writing and verbally
Experience working remotely and managing teams remotely
Flexible, proactive, dynamic and interested in working in a multicultural, changing context

What we offer

Opportunity to be part of a growing company and international team, to learn, develop, and move up and across our global organization.
Salary compatible with experience.

How to apply

Please send us your CV and contact information for 2 references.