CBT is a specialist recruitment consultancy with a global network of recruitment partners across Europa, Americas, Africa, Australia and Asia. We provide permanent recruitment solutions for the Engineering, ICT, Medical and Contact Centre sectors.
At the moment we are looking for French speakers who also speak a second language (English), to fill a senior position in a multinational Contact Center Company in Athens.
The conditions are according to the following requirements:
You will be working for one of the best known, largest and most well respected multilingual Contact Centers worldwide; employing several thousand people around the globe, with offices in over 47 countries. The Contact Center handles more than 20,000 telephone based customer service projects every year on a global basis.
- Assist associates with customer situations by offering guidance and solutions on a daily basis;
- Monitor at least 1 transaction in cube per associate on a monthly basis to complete the call monitoring system and re-monitors all failed transaction monitoring done by the quality assurance analysts;
- Coach associates according to feedback delivered by the quality assurance analysts;
- Motivate and inspire team through leading by example, offering incentive opportunities, and developing confidence with each team member;
- Meet with team on a monthly basis to evaluate the monthly results and discuss future goals;
- Meet with ACM on a daily basis to plan, strategize, and review department performance.
- Native/fluency in French
- Proficiency in English
- Strong decision making and critical thinking skills with sound judgment skills
- Competent in dealing with customer reports at a High quality level
- Experience in people management and/or people development (preferred)
- At least one year of working experience in a similar position
OUR CLIENT OFFERS:
- Fixed Term Contract
- Travel expenses paid by the client
- Accommodation: The client offers the first 15 days of stay in a Hotel, during this time will have a Company looking for accommodation according to your expectations.
- The company also offers Greek lessons, free Real Estate Agency fee & other benefits.
- Production Bonus: 0 – 200€
- Salary: 1.200€ Gross monthly salary.
PLEASE APPLY YOUR CV IN ENGLISH.